{"id":5173,"date":"2022-01-26T13:13:13","date_gmt":"2022-01-26T13:13:13","guid":{"rendered":"https:\/\/iwp-training.de\/vertriebsinnendienst\/"},"modified":"2022-09-23T13:37:47","modified_gmt":"2022-09-23T13:37:47","slug":"internal-sales","status":"publish","type":"page","link":"https:\/\/iwp-training.de\/en\/internal-sales\/","title":{"rendered":"Internal Sales"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; background_color=&#8221;custom&#8221; overlay_background=&#8221;custom&#8221; overlay_custom_background=&#8221;#30a348&#8243; overlay_opacity=&#8221;80&#8243; background_image=&#8221;2172&#8243; custom_background_color=&#8221;#30a348&#8243;][vc_column][tm_spacer size=&#8221;xs:70;lg:100&#8243;][tm_heading tag=&#8221;h1&#8243; custom_google_font=&#8221;&#8221; xs_align=&#8221;center&#8221; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#ffffff&#8221; font_size=&#8221;xs:25;sm:43;md:45;lg:45&#8243;]Internal Sales[\/tm_heading][tm_spacer size=&#8221;lg:20&#8243;][tm_heading tag=&#8221;h2&#8243; custom_google_font=&#8221;&#8221; google_fonts=&#8221;font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal&#8221; font_weight=&#8221;400&#8243; xs_align=&#8221;center&#8221; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#ffffff&#8221; font_size=&#8221;xs:17;sm:20;md:20;lg:20&#8243;]Active customer management as competitive advantage[\/tm_heading][tm_spacer size=&#8221;xs:70;lg:100&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][tm_spacer size=&#8221;lg:40&#8243;][tm_heading custom_google_font=&#8221;&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1646987655197{padding-top: 20px !important;}&#8221;]Key details of this training course[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221;][vc_column width=&#8221;1\/2&#8243; order=&#8221;xs:3&#8243; offset=&#8221;vc_col-md-6&#8243; sm_spacing=&#8221;padding_top:40&#8243; lg_spacing=&#8221;padding_right:50&#8243; xs_spacing=&#8221;padding_right:0&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]Selling is a team sport. A well-positioned back office is a decisive factor for success. The better you understand how your customers make decisions and &#8220;decode&#8221; messages at all levels, the more consistently you control this process in customer care. In doing so, your customers are placed at the centre of your actions, as your customers decide and evaluate for their own reasons. This training provides tools that enable your back office staff to maintain control and establish professional customer management.[\/tm_heading][\/vc_column][vc_column width=&#8221;1\/2&#8243; custom_border_color=&#8221;#ffffff&#8221; background_color=&#8221;custom&#8221; xs_spacing=&#8221;border_right:20;border_left:20&#8243; offset=&#8221;vc_col-md-6&#8243; custom_background_color=&#8221;#f5f5f5&#8243; lg_spacing=&#8221;padding_right:50;padding_left:50&#8243;][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_heading tag=&#8221;h4&#8243; custom_google_font=&#8221;&#8221; font_size=&#8221;xs:16;lg:20&#8243;]Duration[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-md-2 vc_col-xs-4&#8243;][tm_image image=&#8221;3549&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-10 vc_col-xs-8&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]approx. 15 hrs[\/tm_heading][\/vc_column_inner][\/vc_row_inner][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_separator color=&#8221;custom&#8221; css_animation=&#8221;fadeInUp&#8221; accent_color=&#8221;#3b464c&#8221;][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_heading tag=&#8221;h4&#8243; custom_google_font=&#8221;&#8221; font_size=&#8221;xs:16;lg:20&#8243;]Course format[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-md-2 vc_col-xs-4&#8243;][tm_image action=&#8221;custom_link&#8221; image=&#8221;3550&#8243; custom_link=&#8221;url:https%3A%2F%2Fiwp-training.de%2Fblended-learning%2F|title:Pr%C3%A4senztraining&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-4 vc_col-xs-8&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]classroom training[\/tm_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-md-2 vc_col-xs-4&#8243; xs_spacing=&#8221;padding_top:20&#8243; sm_spacing=&#8221;padding_top:30&#8243;][tm_image action=&#8221;custom_link&#8221; image=&#8221;3551&#8243; custom_link=&#8221;url:https%3A%2F%2Fiwp-training.de%2Fblended-learning%2F|title:Blended%20Learning&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-4 vc_col-xs-8&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]blended learning[\/tm_heading][\/vc_column_inner][\/vc_row_inner][tm_spacer size=&#8221;xs:20;lg:30&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][tm_spacer size=&#8221;md:40&#8243;][tm_heading tag=&#8221;h4&#8243; custom_google_font=&#8221;&#8221; xs_align=&#8221;center&#8221; font_size=&#8221;xs:16;lg:20&#8243;]Target group[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221; custom_css=&#8221;dWwlMjAlN0IlMEElMjAlMjBsaXN0LXN0eWxlLXR5cGUlM0ElMjBzcXVhcmUlM0IlMEElN0Q=&#8221;]<\/p>\n<ul>\n<li>Back office staff<\/li>\n<li>Employees in the customer care departments<\/li>\n<li>Employees in the complaints department<\/li>\n<li>Employees who are to be prepared for tasks in the back office<\/li>\n<li>Team leaders who want to develop their back-office teams<\/li>\n<\/ul>\n<p>[\/tm_heading][tm_spacer size=&#8221;xs:40;lg:80&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; background_color=&#8221;custom&#8221; background_image=&#8221;3075&#8243; background_position=&#8221;bottom left&#8221; custom_background_color=&#8221;#f5f5f5&#8243;][vc_column][tm_spacer size=&#8221;xs:40;lg:80&#8243;][tm_heading custom_google_font=&#8221;&#8221; align=&#8221;center&#8221;]Contents in detail[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]<\/p>\n<ul>\n<li>Basics of <b>Human Behaviour<\/b><\/li>\n<\/ul>\n<p>[\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]<\/p>\n<ul>\n<li><b>Inner attitude<\/b> and dealing with stress<\/li>\n<\/ul>\n<p>[\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]<\/p>\n<ul>\n<li>Role behaviour<\/li>\n<\/ul>\n<p>[\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]<\/p>\n<ul>\n<li><b>Impact factors<\/b> in communication (telephone\/video calls)<\/li>\n<\/ul>\n<p>[\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]<\/p>\n<ul>\n<li>Positive <b>language patterns<\/b><\/li>\n<\/ul>\n<p>[\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]<\/p>\n<ul>\n<li>Introduction to <b>dialogue techniques<\/b><\/li>\n<\/ul>\n<p>[\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]<\/p>\n<ul>\n<li>Evaluation of messages<\/li>\n<\/ul>\n<p>[\/tm_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; xs_spacing=&#8221;padding_top:20&#8243;][tm_image xs_align=&#8221;center&#8221; image=&#8221;3981&#8243; lg_spacing=&#8221;padding_right:25&#8243; xs_spacing=&#8221;padding_right:10;padding_left:10&#8243;][\/vc_column_inner][\/vc_row_inner][tm_spacer size=&#8221;xs:40;lg:80&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; lg_spacing=&#8221;padding_top:80;padding_bottom:80&#8243; xs_spacing=&#8221;padding_top:40;padding_bottom:40&#8243;][vc_column][tm_heading custom_google_font=&#8221;&#8221; align=&#8221;center&#8221;]Scope of the Course[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_grid content_align=&#8221;center&#8221; centered_items=&#8221;1&#8243; equal_height=&#8221;1&#8243; equal_height_elements=&#8221;.tm-box-image.style-01&#8243; columns=&#8221;xs:1;sm:2;md:2;lg:2&#8243; column_gutter=&#8221;lg:50&#8243; item_max_width=&#8221;xs:315;lg:500&#8243;][tm_box_image image_size=&#8221;custom&#8221; image=&#8221;3551&#8243; heading=&#8221;Blended learning&#8221; text=&#8221;approx. 10 hrs of digital self-learning units<br \/>\n2 x 60 minutes of virtual classroom<br \/>\n1 day of classroom training&#8221; image_size_width=&#8221;100&#8243; image_size_height=&#8221;100&#8243;][tm_box_image image_size=&#8221;custom&#8221; image=&#8221;3550&#8243; heading=&#8221;Classroom training&#8221; text=&#8221;2 days of classroom training&#8221; image_size_width=&#8221;100&#8243; image_size_height=&#8221;100&#8243;][\/tm_grid][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; background_color=&#8221;custom&#8221; overlay_background=&#8221;custom&#8221; overlay_custom_background=&#8221;#30a348&#8243; overlay_opacity=&#8221;80&#8243; background_image=&#8221;2172&#8243; custom_background_color=&#8221;#30a348&#8243;][vc_column][tm_spacer size=&#8221;xs:70;lg:100&#8243;][tm_heading tag=&#8221;h1&#8243; custom_google_font=&#8221;&#8221; xs_align=&#8221;center&#8221; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#ffffff&#8221; font_size=&#8221;xs:25;sm:43;md:45;lg:45&#8243;]Internal Sales[\/tm_heading][tm_spacer size=&#8221;lg:20&#8243;][tm_heading tag=&#8221;h2&#8243; custom_google_font=&#8221;&#8221; google_fonts=&#8221;font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal&#8221; font_weight=&#8221;400&#8243; xs_align=&#8221;center&#8221; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#ffffff&#8221; font_size=&#8221;xs:17;sm:20;md:20;lg:20&#8243;]Active customer management as competitive advantage[\/tm_heading][tm_spacer size=&#8221;xs:70;lg:100&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][tm_spacer size=&#8221;lg:40&#8243;][tm_heading custom_google_font=&#8221;&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1646987655197{padding-top: 20px !important;}&#8221;]Key details of this training course[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221;][vc_column width=&#8221;1\/2&#8243; order=&#8221;xs:3&#8243; offset=&#8221;vc_col-md-6&#8243; sm_spacing=&#8221;padding_top:40&#8243; lg_spacing=&#8221;padding_right:50&#8243; xs_spacing=&#8221;padding_right:0&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]Selling is a team sport. A well-positioned back office is a decisive factor for success. The better you understand how your customers make decisions and &#8220;decode&#8221; messages at all levels, the more consistently you control this process in customer care. In doing so, your customers are placed at the centre of your actions, as your customers decide and evaluate for their own reasons. This training provides tools that enable your back office staff to maintain control and establish professional customer management.[\/tm_heading][\/vc_column][vc_column width=&#8221;1\/2&#8243; custom_border_color=&#8221;#ffffff&#8221; background_color=&#8221;custom&#8221; xs_spacing=&#8221;border_right:20;border_left:20&#8243; offset=&#8221;vc_col-md-6&#8243; custom_background_color=&#8221;#f5f5f5&#8243; lg_spacing=&#8221;padding_right:50;padding_left:50&#8243;][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_heading tag=&#8221;h4&#8243; custom_google_font=&#8221;&#8221; font_size=&#8221;xs:16;lg:20&#8243;]Duration[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-md-2 vc_col-xs-4&#8243;][tm_image image=&#8221;3549&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-10 vc_col-xs-8&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]approx. 15 hrs[\/tm_heading][\/vc_column_inner][\/vc_row_inner][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_separator color=&#8221;custom&#8221; css_animation=&#8221;fadeInUp&#8221; accent_color=&#8221;#3b464c&#8221;][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_heading tag=&#8221;h4&#8243; custom_google_font=&#8221;&#8221; font_size=&#8221;xs:16;lg:20&#8243;]Course format[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_row_inner content_placement=&#8221;middle&#8221;][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-md-2 vc_col-xs-4&#8243;][tm_image action=&#8221;custom_link&#8221; image=&#8221;3550&#8243; custom_link=&#8221;url:https%3A%2F%2Fiwp-training.de%2Fblended-learning%2F|title:Pr%C3%A4senztraining&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-4 vc_col-xs-8&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]classroom training[\/tm_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243; offset=&#8221;vc_col-md-2 vc_col-xs-4&#8243; xs_spacing=&#8221;padding_top:20&#8243; sm_spacing=&#8221;padding_top:30&#8243;][tm_image action=&#8221;custom_link&#8221; image=&#8221;3551&#8243; custom_link=&#8221;url:https%3A%2F%2Fiwp-training.de%2Fblended-learning%2F|title:Blended%20Learning&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-4 vc_col-xs-8&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]blended learning[\/tm_heading][\/vc_column_inner][\/vc_row_inner][tm_spacer size=&#8221;xs:20;lg:30&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][tm_spacer size=&#8221;md:40&#8243;][tm_heading tag=&#8221;h4&#8243; custom_google_font=&#8221;&#8221; xs_align=&#8221;center&#8221; font_size=&#8221;xs:16;lg:20&#8243;]Target group[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221; custom_css=&#8221;dWwlMjAlN0IlMEElMjAlMjBsaXN0LXN0eWxlLXR5cGUlM0ElMjBzcXVhcmUlM0IlMEElN0Q=&#8221;] Back office staff Employees in the customer care departments Employees in the complaints department Employees who are to be prepared for tasks in the back office Team leaders who want to develop their back-office teams [\/tm_heading][tm_spacer size=&#8221;xs:40;lg:80&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; background_color=&#8221;custom&#8221; background_image=&#8221;3075&#8243; background_position=&#8221;bottom left&#8221; custom_background_color=&#8221;#f5f5f5&#8243;][vc_column][tm_spacer size=&#8221;xs:40;lg:80&#8243;][tm_heading custom_google_font=&#8221;&#8221; align=&#8221;center&#8221;]Contents in detail[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;] Basics of Human Behaviour [\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;] Inner attitude and dealing with stress [\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;] Role behaviour [\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;] Impact factors in communication (telephone\/video calls) [\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;] Positive language patterns [\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;] Introduction to dialogue techniques [\/tm_heading][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;] Evaluation of messages [\/tm_heading][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; xs_spacing=&#8221;padding_top:20&#8243;][tm_image xs_align=&#8221;center&#8221; image=&#8221;3981&#8243; lg_spacing=&#8221;padding_right:25&#8243; xs_spacing=&#8221;padding_right:10;padding_left:10&#8243;][\/vc_column_inner][\/vc_row_inner][tm_spacer size=&#8221;xs:40;lg:80&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221; lg_spacing=&#8221;padding_top:80;padding_bottom:80&#8243; xs_spacing=&#8221;padding_top:40;padding_bottom:40&#8243;][vc_column][tm_heading custom_google_font=&#8221;&#8221; align=&#8221;center&#8221;]Scope of the Course[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_grid content_align=&#8221;center&#8221; centered_items=&#8221;1&#8243; equal_height=&#8221;1&#8243; 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background_color=&#8221;custom&#8221; overlay_background=&#8221;custom&#8221; overlay_custom_background=&#8221;#30a348&#8243; overlay_opacity=&#8221;80&#8243; background_image=&#8221;2172&#8243; custom_background_color=&#8221;#30a348&#8243;][vc_column][tm_spacer size=&#8221;xs:70;lg:100&#8243;][tm_heading tag=&#8221;h1&#8243; custom_google_font=&#8221;&#8221; xs_align=&#8221;center&#8221; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#ffffff&#8221; font_size=&#8221;xs:25;sm:43;md:45;lg:45&#8243;]Internal Sales[\/tm_heading][tm_spacer size=&#8221;lg:20&#8243;][tm_heading tag=&#8221;h2&#8243; custom_google_font=&#8221;&#8221; google_fonts=&#8221;font_family:Poppins%3A300%2Cregular%2C500%2C600%2C700|font_style:400%20regular%3A400%3Anormal&#8221; font_weight=&#8221;400&#8243; xs_align=&#8221;center&#8221; text_color=&#8221;custom&#8221; custom_text_color=&#8221;#ffffff&#8221; font_size=&#8221;xs:17;sm:20;md:20;lg:20&#8243;]Active customer management as competitive advantage[\/tm_heading][tm_spacer size=&#8221;xs:70;lg:100&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][tm_spacer size=&#8221;lg:40&#8243;][tm_heading custom_google_font=&#8221;&#8221; align=&#8221;center&#8221; css=&#8221;.vc_custom_1646987655197{padding-top: 20px !important;}&#8221;]Key details of this training course[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;top&#8221;][vc_column width=&#8221;1\/2&#8243; order=&#8221;xs:3&#8243; offset=&#8221;vc_col-md-6&#8243; sm_spacing=&#8221;padding_top:40&#8243; lg_spacing=&#8221;padding_right:50&#8243; xs_spacing=&#8221;padding_right:0&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]Selling is a team sport. 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image=&#8221;3551&#8243; custom_link=&#8221;url:https%3A%2F%2Fiwp-training.de%2Fblended-learning%2F|title:Blended%20Learning&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243; offset=&#8221;vc_col-md-4 vc_col-xs-8&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221;]blended learning[\/tm_heading][\/vc_column_inner][\/vc_row_inner][tm_spacer size=&#8221;xs:20;lg:30&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][tm_spacer size=&#8221;md:40&#8243;][tm_heading tag=&#8221;h4&#8243; custom_google_font=&#8221;&#8221; xs_align=&#8221;center&#8221; font_size=&#8221;xs:16;lg:20&#8243;]Target group[\/tm_heading][tm_spacer size=&#8221;xs:20;lg:30&#8243;][tm_heading tag=&#8221;div&#8221; custom_google_font=&#8221;&#8221; custom_css=&#8221;dWwlMjAlN0IlMEElMjAlMjBsaXN0LXN0eWxlLXR5cGUlM0ElMjBzcXVhcmUlM0IlMEElN0Q=&#8221;] Back office staff Employees in the customer care departments Employees in the complaints department Employees who are to be prepared for tasks in the back office Team leaders who want to develop their back-office teams [\/tm_heading][tm_spacer size=&#8221;xs:40;lg:80&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; 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