Etiquette Course for Trainees
Cornerstones of this training course
This intensive training course on modern conduct and professional manners aims to teach trainees and entry-level staff basic skills for dealing with colleagues, customers and suppliers. The course sensitises trainees in their day-to-day interactions and promotes a confident manner – both within their own company and with customers.
Target group
Trainees and entry level staff
Duration
1 day
Course formats
In-class training
Content in detail
- Greeting and bidding goodbye: The importance of politeness and respect in personal contact
- Communication behaviour: The rules for face-to-face conversations and on the phone to make a positive impression
- The perfect first impression: The importance of first impressions and how you can influence them
- How to address someone (on a first-name or last-name basis): The appropriate form of address depending on the situation and context
- Small talk: The art of conducting relaxed and professional conversations
- Rules of politeness: Respectful interaction with superiors, colleagues, customers and citizens
- Listening and asking questions: The importance of active listening and asking relevant questions
- Dealing with technology and social media: The appropriate use of smartphones and social media in a professional context
- Intercultural awareness: Sensitivity to cultural differences and the importance of intercultural communication
- Well-groomed appearance: The importance of clothing, personal hygiene, facial expressions, gestures and body language in a professional environment
- Business etiquette at meals: The application of etiquette rules when eating together in a business setting
Scope of the course
In-class training
1 day in-class training
