Basics of communication

Basics of communication

Employing effective communication confidently and successfully

Key details of this training course

In this course you will intensively learn the impact mechanisms of good and purposeful communication. Communication is not an end in itself, but an important tool to maintain control in the most diverse situations of human interaction and thus to shape them. The formula is simple: good communication = good results. On the basis of validated communication models and techniques, we specifically analyse the participants’ communication patterns and optimise them in a sustainable way.

Target group

Employees and managers who wish to optimise their conversation skills and train them with examples from their everyday professional life.


approx. 15 hrs

Course formats

classroom training
blended learning

Contents in detail

  • Basics of human behaviour

  • Perceptual psychology

  • Impact levels of communication

  • Important communication models

  • Tried and tested communication techniques


Scope of the course


Blended learning

approx. 11 hrs of digital self-learning units
2 x 90 minutes of virtual classroom
1 day of classroom training

Classroom training

2 days of classroom training