Effective Communication for Trainees
Cornerstones of this training course
Whenever two people meet, they will communicate. Whether in person, on the phone, in a video conference, or non-verbally, no one can ever NOT communicate. This makes it all the more important to train trainees in good and effective communication in order to create a good collegial atmosphere in the company, but also for how they are perceived by customers and in their interactions with each other. The aim of this course is not only to understand new and better methods of targeted communication, but also to open the trainees’ eyes and ears to their surroundings.
Target group
Trainees and entry level staff
Duration
1,5 days
Course formats
Blended learning
Content in detail
- Confident manner of your trainees within and outside the company
- Avoidance of conflicts through appropriate and open communication
- Improved ability to receive criticism and give feedback
- Linguistic adaptation to different situations
- Active and open communication prevents misunderstandings from arising
Scope of the course
Blended learning - online
approx. 3,5 hours digital self-study units
1 x 60 minutes virtual classroom
4 hours online face-to-face training
1 x 60 minutes virtual classroom
4 hours online face-to-face training
Blended learning - advanced
approx. 4 Stunden hours digital self-study units
1 x 60 minutes virtual classroom
1 day in-class training
1 x 60 minutes virtual classroom
1 day in-class training
