Effective Conflict Management

The ‘Effective Conflict Management’ course offers leaders practical strategies and techniques to successfully deal with conflicts in the working environment. Participants learn to recognise conflicts at an early stage and resolve them constructively. By means of practice-orientated exercises and case studies, they are enabled to improve their communication and negotiation techniques. The course promotes the development of a positive conflict culture based on trust and openness. At the end of the course, participants will be able to use conflict as an opportunity for growth and improvement and to create a harmonious working environment.