Effective Conflict Management
Cornerstones of this training course
The ‘Effective Conflict Management’ course offers leaders practical strategies and techniques to successfully deal with conflicts in the working environment. Participants learn to recognise conflicts at an early stage and resolve them constructively. By means of practice-orientated exercises and case studies, they are enabled to improve their communication and negotiation techniques. The course promotes the development of a positive conflict culture based on trust and openness. At the end of the course, participants will be able to use conflict as an opportunity for growth and improvement and to create a harmonious working environment.
Target group
- Leaders at all levels
- Team leaders and project managers
- Personnel officers and HR managers
- Department and section heads
Duration
approx. 24 hours
Course formats
Blended learning
Content in detail
- Recognising and analysing conflicts
- Strategies for de-escalating conflicts
- Conflict resolution techniques
- Effective communication in conflict scenarios
- Case studies and practical exercises
