Professional communication at work

Professional communication at work

Employing communication techniques professionally during your day-to-day work

Key details of this training course

In this course, participants build on the knowledge gained in the course “Basics of Communication” and train more advanced and additional communication techniques. The focus is on implementation in a wide variety of dialogue situations. In a practice-oriented manner, they learn to use the models and techniques professionally, confidently, and purposefully.

Target group

  • Managers who wish to develop and advance their teams in a targeted manner
  • Employees and managers who wish to use their communication skills effectively and purposefully


approc. 14 hrs

Course formats

classroom training
blended learning

Contents in detail

  • Advanced communication techniques

  • Communication situations and how to deal with them

  • Criticism/feedback talks

  • Development meetings with employees

  • Practical conversation simulations


Scope of the course


Blended learning

approx. 6 hrs of digital self-learning units
2 x 60 minutes of virtual classroom
1 day of classroom training

Classroom training

2 days of classroom training